Shipping and Return

Immediately after your purchase we will send you your order confirmation and start preparing your order. Your will be shipped the following Monday.

We follow the Italian public holidays calendar – so on those special days and weekends processing your order may take a little bit longer than normal.


ITALY: 4 working days

EUROPE: 10 working days

REST OF THE WORLD: 15 working days


Please note that the delivery cost and taxes/duties change depending on the destination: for countries outside EU, the courier may present you with a separate invoice from local authorities for duties owed so please verify local taxes and duties before placing your order because these charges must be paid by the recipient of the goods.

Delivery time may be delayed if goods are held at customs; also note that it will be your responsibility to pay the necessary charges to local authorities to release the goods.

The customer is fully responsible for all postal charges, customs charges and return shipment costs should they refuse to accept a shipment because of import duties/taxes.

To return goods please contact us at info@untilled.eu with your order number and specify wether it is a return and we will instruct you accordingly. For items on sale we cannot accept returns.


Please email us and inform us of your return. Please put the original or a copy of the receipt that came with your order with the item(s). Please close the envelope carefully and tape it securely and then send us the item(s) using any of your preferred methods. We recommend sending us the item(s) within 7 days of your Return Request. We need a proof of postage to guarantee that we receive your parcel within 14 days. Unfortunately we cannot be held responsible for any damage or loss during transit. When your return has arrived safely you will receive a confirmation email and your refund will be issued within 5 days.


Flexi srl / Via pace 1 / Bollate (MI) 20021

Each purchased item is carefully checked and controlled before it leaves our studio, but if an item received is seen as faulty and was received damaged, you must contact us within 7 days of receipt so we can offer alternatives.


If necessary you can change the size of a purchased item into a different size. But exchanges are only processed upon receipt of the returned item and depend on stock availability. The shipment to you of exchanges is on you. In case you are interested in a different style altogether, then please return your item(s) to us and simply purchase the new item separately on our website.